Service and subscription conditions

Service and subscription conditions – CHARTER919

  1. Purpose of service

    CHARTER919 is a transport company providing passenger transport (hereinafter referred to as “Service Provider”). The user or subscriber of the service (later “Customer”) can order the transport by phone, e-mail or online ordering form at

    These terms describe the terms and conditions of subscription, cancellation and payment of the service, and the manner in which the personal data processed and the rights of the data subject are processed. The purpose of these Terms is to regulate the rights and obligations between the Service Provider and the Customer. These terms apply to all transport orders made in any of the aforementioned ways.

    The Service Provider reserves the right to change these terms, however, so that the service is always subject to conditions in force at the time of ordering. Changes to the terms will be reported to the users of the service separately.

  2. Parties to the Service

    The service is provided by Taxi919 Oy (CHARTER919)
    Company id: 2172816-4


    Name: Vesa Järviö
    Address: Nuolitie 2 a 4, FI-01740 Vantaa

    Phone: +358 50 3509 919

    By ordering or booking a shuttle service, the person accepts these terms as binding. The Customer is responsible for the accuracy or correctness of the information provided. When a service is acquired for another person, Customer is responsible for having the appropriate consent to the disclosure of another person’s information.

  3. Payment and payment methods

    Orders made through the online order form are paid by Bambora PayForm (Paybyway, Ltd., Business ID 2486559-4), registered in the Register of Payment Institutions maintained by the Financial Supervisory Authority. Invoicing will be credited to Bambora or Paybyway Oy, which will forward payments to the Service Provider. All payment transactions are transmitted using an encrypted connection. The payment card information is stored only on the payment agent system and is not handled by the Service Provider at any time. More about Bambora at

    PayForm provides access to the following credit / debit: Visa-, Visa Debit, Visa Electron, MasterCard and Debit MasterCard.

    When a customer makes a reservation on the online order form, a card payment is made on the payment card provided to him. The reservation will be returned immediately and the actual service charge will be made 3h before the agreed start time for the carriage.

    In the event of problems with payment, please contact Service Provider Customer Service first.
    +358 50 3509 919

    Terms and conditions for payment and billing for telephone and e-mails are agreed upon separately.

  4. Cancellation of Order and Claims

    Cancellation via the online order form is not possible, but cancellations and alterations must be made directly to CHARTER919 customer service number +358 50 3509 919 or email

    The order can be canceled for at least three hours (3h) before the agreed start time for the transport. If the Customer does not cancel the transfer and does not arrive or canceled less than three hours before the scheduled departure time, the total cost of the transportation will be charged.

    If the ordered transport does not arrive at the agreed time, the Customer must contact Customer Service at 050 3509 919. All problematic situations are required to be advertised directly to the subscription service.

    If the customer does not arrive, driver will contact him. If you do not get a connection, wait 10 minutes for the car at the agreed place.

  5. Processing of personal data

    Personal data is processed in connection with the provision and production of the service. The processing of personal data is governed by the European Union’s General Data Protection Regulation (GDPR) and Finnish legislation.

    The ordering information is your own register, which part of the user will make when making a transport order or reservation and thus accepting these terms. The Registrar has the right to withdraw his consent to the processing of his information at any time.

    You agree to ensure that your information is correct and notify the Service Provider if necessary. The Service Provider is not responsible for any problems arising from the use of missing, incorrect or outdated information in the provision of the service.

  6. Description of personal data and retention time

    When generating a service, personal data necessary for the provision of a transport service are collected and processed. These include:

    Telephone number
    Email address
    billing information
    Target Information (Addresses)

    The information to be processed is obtained from the Customer who provides information on the order or reservation, orally, via e-mail or online order form. The collected data are used only for the provision of a shuttle service. The customer itself is responsible for the accuracy of the information provided.

    Order-related information is kept for six (6) years required by the Accounting Act (1336/1997).

The basic customer information shall be retained after the delivery of the carriage as long as is necessary to fulfill the rights and obligations of the parties.

  1. Data protection

    Data processing takes place in an electronic transport management system that has been found to meet the requirements of a general data protection regulation. Only users specifically identified by the Service Provider who are in an employment relationship will be granted access to the system. Transport related information is handled by a driver who receives information through this application directly to his phone. Personnel have been instructed about the correct handling of personal data and are subject to confidentiality. Accuracy and care are observed in all computing.

  2. Registered Rights

    The data subject has the right to have access to his or her data, ie to have the controller informed of the processing of the data of the data controller concerned and, if so, what information is to be processed. The purpose of the treatment and the personal data groups to be treated are described in this leaflet. The registrant may also request the registrar to correct, delete or limit the processing of personal data about himself. These requests should be made directly to the controller or his contact person mentioned in this leaflet in writing (by e-mail).
    The data subject has the right to withdraw his consent to the use of his or her data and the right to request the deletion of his or her data (“right to be forgotten”). Requests for exercising these rights are requested to serve as a written subscription service.
    The service provider does not guarantee access to the service when the registrar exercises his or her right to be forgotten or restricts the processing of his or her data.

  3. Other terms

    Disagreements and problems with the service are solved primarily by negotiating and ultimately in the District Court of Helsinki.